Refund Policy

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

  • The item must be unused and in its original packaging

  • The return must be requested within 30 days of delivery

  • Proof of purchase is required

For hygiene and safety reasons, opened or used whitening products are not eligible for return unless they are damaged or defective.

Damaged or Defective Items

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the issue.

We will provide a replacement or refund where appropriate.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank

Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged. Please contact us to arrange an exchange.

How to Start a Return

To initiate a return, contact us at:

denteva21@gmail.com

Include your order number and reason for return. We will provide return instructions.